01. Order Processing

Orders are prepared after successful payment confirmation and any necessary order verification.

Processing times may vary depending on product availability, order volume, and fulfillment conditions.

Processing time and carrier transit time are separate stages of delivery.

02. Estimated Delivery Time

Estimated delivery times depend on your destination, available shipping service, and carrier conditions.

Where available, estimated shipping information is presented during checkout or in your order communications.

Delivery estimates are not guaranteed arrival dates. Weather, customs procedures, holidays, and carrier disruptions may affect delivery.

03. Shipping Charges

Available shipping options and applicable charges are calculated or displayed during checkout.

Customers can review the order total before confirming payment.

04. Shipping Origin

Orders may be fulfilled through designated warehouses or fulfillment partners depending on product availability and delivery destination.

The shipping origin of a parcel may differ from our registered business address in Nanjing, China.

05. Tracking Your Order

When an order has been dispatched and tracking information becomes available, we normally provide shipment details using the contact information supplied during checkout.

Tracking updates may take additional time to appear in the carrier system.

06. Shipping Address Accuracy

Please confirm that your shipping address, postal code, telephone number, and other delivery information are accurate.

If an address correction is required, contact us promptly. Changes cannot be guaranteed after fulfillment or shipment preparation begins.

07. Multiple Shipments

Some orders may be shipped in separate packages depending on inventory availability and fulfillment requirements.

Separate packages may have different tracking numbers and delivery dates.

08. Delayed Shipments

If your shipment is significantly delayed or tracking information has not updated for an extended period, contact us with your order number.

Our support team will review the available information and assist with an appropriate investigation.

09. Lost or Missing Packages

If a package appears lost, please contact our customer service team.

Once the relevant delivery information has been reviewed, we will determine an appropriate resolution consistent with the circumstances and applicable law.

10. Damaged or Incorrect Deliveries

Please contact us promptly if your order arrives damaged, incomplete, or materially different from the product ordered.

When reporting an issue, please provide:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the shipping packaging
• A photograph of the shipping label, if available

Confirmed fulfillment errors attributable to us will be addressed through an appropriate replacement, refund, or other applicable remedy.

11. International Shipping

International delivery availability depends on the shipping destinations supported during checkout.

Where applicable, import duties, customs fees, and local taxes may be charged by the destination country. Unless checkout states otherwise, such charges may be the recipient's responsibility.

12. Customer Support