01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Please contact customer support before the return period expires. Eligibility remains subject to the conditions described below.

02. Return Eligibility

For a preference-based return, the product should generally:

• Be unused and in its original condition
• Include all original components and accessories
• Be free from customer-caused damage
• Include original packaging where reasonably possible
• Be accompanied by proof of purchase

Opening a shipping package does not automatically make an otherwise eligible product non-returnable.

03. How to Request a Return

Before sending merchandise back, contact us at service@vexluri.com.

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs where appropriate

Our support team will review your request and provide instructions for an approved return.

04. Return Address

Do not send merchandise directly to our registered company address without prior authorization.

Our business registration address is not necessarily the designated return warehouse.

The correct return destination will be provided after your request has been reviewed and approved.

05. Non-Returnable Items

Certain products may be ineligible for preference-based returns, including:

• Customized or personalized items
• Gift cards
• Items clearly identified as final sale before purchase
• Products damaged through misuse after delivery
• Items missing essential parts or components

These restrictions do not override consumer rights that cannot legally be excluded.

06. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us promptly.

Provide your order number and clear photographs showing the problem and packaging.

Once a problem attributable to us has been confirmed, we will offer an appropriate replacement, refund, or other remedy without requiring you to bear additional costs caused by that error.

07. Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs.

For confirmed errors attributable to us, return shipping or an alternative resolution will be handled without additional cost to the customer for that error.

Original shipping charges may be non-refundable for preference-based returns unless applicable law requires otherwise.

08. Refund Processing

After an approved return is received and inspected, the eligible refund will be initiated to the original payment method.

The time required for the credit to appear may depend on the payment provider or financial institution.

09. Exchanges

Exchanges depend on inventory availability and the nature of the request.

If a direct exchange is unavailable, customer support may recommend an approved return followed by a new order.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation may not be possible after shipment preparation or dispatch has started.

11. Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot lawfully be excluded.

12. Contact Information